1. The website (hereinafter: “the website”) is operated by Open-The Door (hereinafter: “the company”)
2. The website allows, among other things, those who pay for participation in the company’s activities who are adults and over 18 years of age (hereinafter: the “users”) to transfer instructions for payment by credit card, for participation in the activities operated by the company, subject to the terms of this payment service and activity regulations (hereinafter : “The Regulations”) The Regulations apply to the company’s payment site only.
3. The users are asked carefully read the regulations instructions below, and make sure that all the details provided by them for the purpose of using the site are accurate, and this before giving the payment instruction. Users are required to confirm in the designated place that they have read the regulations. Confirmation of reading the regulations constitutes confirmation and agreement to all sections appearing therein.
4. In any case of contradiction and/or inconsistency between the provisions of the regulations and another publication of the company, the provisions of the regulations shall prevail.
5. The company reserves the right to change and/or update the regulations at any time, at its sole discretion.
6. The regulations valid for any payment order are those published on the website at the time the payment order is transferred.
7. The customer and/or the payer or someone on his behalf is obliged to report a medical problem before participating in the activity and the payment constitutes his approval for participation and his familiarity with the program of the activity.
8. The company reserves the right to change, at any time, the conditions and rates for participation in the various activities, at its discretion, and without prior notice. The binding conditions and rate are those specified on the website at the time of registration for the activity.
9 The company reserves the right not to accept discount and/or gift vouchers related to the business, both on its behalf and on behalf of various voucher distribution companies, if the customer did not explicitly state in the ordering process that he is coming with discount and/or gift vouchers, without detracting from the customer’s right to participate in the game and at the time determined, with full payment according to the rates stated on the website during the ordering process.
10 The company is not responsible for the processes of ordering discount and/or gift vouchers on behalf of other companies.
Payment instructions
11. The payment order is made on the secure website of the company “Cardcom” (www.cardcom.co.il)
which specializes in clearing credit cards and managing online payments and complies with the PCI-DSS standard for credit card information security) hereinafter: “the clearing company”) The company reserves the right to replace the clearing company, and undertakes that any clearing company with which it enters into an agreement will comply with the above standard or Valid at the same time.
12. After filling in all the payment details and transferring the payment order by the user, the clearing company will transfer the payment order to the credit card company through which the user requests to make the payment (hereinafter: “the credit company”)
13. The company, through the clearing company, reserves the right not to accept any payment order to the credit company in any of the following cases:
A. If it turns out that there is a legal or other obstacle to the transfer of the payment order
B. If the company believes that the payment order is not sufficiently clear or lacks identification details or information
another is required.
14. For the avoidance of doubt, it will be clarified that the credit company is responsible for the actual execution of the charge, and that the company does not bear any responsibility or liability in connection therewith.
Cancellation of payment instructions and refunds
15. Payment instructions through the website are binding on the user for all intents and purposes.
16. Cancellation/order time changes will be made through a telephone call with the company’s customer service. Refund/cancellation will be made in any of the following cases:
A. In the case of cancellation/changes of booking time up to 24 hours before the start of the activity and/or the game in the “Moonshine” and “Hypnosis” escape rooms and 48 hours before the start of the activity and/or the game in the “Kitchen Battle” escape room – the customer will not be charged the deposit fee.
B. In the case that the customer cancels/changes the booking time less than 24 hours before the start of the activity and/or the game in the “Moonshine” or “Hypnosis” escape rooms or 48 hours before the start of the activity and/or the game in the “Battle of Kitchens” escape room, the deposit will be charged in full .
C. In the event that the customer did not arrive at all for the activity or was late for more than 25 minutes (twenty-five minutes) to the scheduled time for the activity, his right to participate in the activity at the scheduled time will be immediately denied and the customer will be charged the deposit in full.
17. No refund will be given to a participant who participated in the activity and whose participation in the activity ended before the scheduled date due to a request to leave the activity and/or due to problems
Discipline and/or behavior that endangered him or the other participants and/or crossing another red line defined by the instructor.
18. It is known and agreed that the existence of the activity depends on many factors such as weather, security situation, third parties and other considerations. Therefore, the company reserves the right to change and/or cancel any activity, for any reason
which is, according to the company’s discretion. In this rule, the company will be entitled to make changes to the activity program, changing the location of the activity, its dates and/or content, and this will not be a reason for canceling the registration and/or demanding a refund.
responsibility
19. The company will not be held responsible for damage, loss, including shortfall in pocket or loss of profit, expenses or payments that may be caused, directly or indirectly, in circumstances over which the company has no control and which it could not foresee or due to a negligent act or omission of the credit company or the participants or anyone on their behalf.
Rules of conduct in the game and within the activity area
20. Age restriction and medical condition:
– Participation is from the age of 16 or older. Children under 16 are required to be accompanied by an adult.
– Participation in cases of medical limitations of any kind – is the sole responsibility of the participant
21. Time limits:
– The activity is limited to a limited time that will be given to you at the beginning of the activity.
– If you finish faster – you did great job, you didn’t finish in time – the activity will end when the time is up.
– Payment will not be refunded in any case, for early cracking of the game or failure.
22. Personal equipment:
– You are allowed to deposit bags/equipment in the designated place according to the operator’s instructions before the start of the activity.
– The company is not responsible under any circumstances for thefts, damages and loss of property.
– It is strictly forbidden to bring in electronic devices, flashlights, phones, cameras and objects of any kind, including sharp objects, writing/working tools.
– Phones must be turned off/silenced so that they do not interfere with the activity.
– It is recommended to enter the activity in comfortable clothing and closed shoes. The company is not responsible for physical damage as a result of not complying with these recommendations.
23. Compliance with instructions and rules of conduct:
– The operator’s instructions must be fully obeyed!
– In case of an emergency/problem, you can ask to leave the room and finish the activity (payment will not be returned to the group)
– Any injury/damage of any kind must be reported to the operator immediately.
– It is forbidden to eat/drink during the activity. It is absolutely forbidden to put liquids/objects in the room into the mouth!
– Smoking is absolutely prohibited in the entire complex. Do not light a fire or bring lighters into the activity room.
– Solving the puzzles in the room does not require the use of physical force! It is forbidden to apply force unnecessarily and one must drive carefully and keep the equipment in working order. (The next group after you also wants to enjoy!)
– Rampage, rioting and violence of any kind are strictly prohibited.
– The harmer will be responsible for the results and damage of any kind due to the use of force or malice or violation of the rules.
– The company will not allow participation in the activity under the influence of drugs/alcohol.
– The company reserves the right to stop the activity at any time, without refund, due to the violation of the rules and behavior that deviates from the procedures, public order and staff instructions.
24. I am aware and agree that:
– Listening and recording cameras are installed in the place for the purpose of documenting, monitoring and supervising the activity and the participants.
– The activity may include various elements including activity in total darkness/capture/incarceration/intimidation/crawling/bending, use of mechanical materials/elements and more.
– I undertake to keep the details of the room, the puzzles and the activity completely confidential (so as not to spoil it for others who come after you)
– The copyright in the activity on all its components – belongs to the company only.
Information security and privacy protection
25. The company operates the site with protection and encryption measures as is customary on such sites, and in accordance with what is required by law.
26. No credit card information will be stored on the website.
27. The delivery of the user’s email address constitutes his consent to receive periodic updates if he approved the marketing content section during the ordering process
28. The delivery of the user’s phone numbers constitutes his consent to receive marketing SMS and WHATSAPP messages from the company if he approved the section for receiving marketing content in the order process.
29. Information provided by a user as part of using the website will be kept secret by the company in accordance with the provisions of any law, including the Privacy Protection Law, 1982.
30. These regulations constitute a contract between the company and the users and are subject to the laws of the State of Israel. The unique and exclusive jurisdiction for the matter of these regulations is given exclusively to the courts authorized for this purpose in the city of Jerusalem.